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How we55 Handles Your Personal Information

Your account data stays with us55 — we collect only what we need to run your account, process payments through JazzCash, Easypaisa and Raast, and keep your access secure.

Data collected only for account and payment purposesJazzCash, Easypaisa, Raast payment data handled separatelyYour right to access, correct or remove your dataNo selling of personal data to third partiesContact us any time to raise a data concern
we55 How we55 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We have built our data practices around the reality that your account touches financial transactions through local payment rails. Here is what that looks like in practice across four areas we take seriously.

Account Security

Your account is protected with OTP verification at login. We never store your JazzCash, Easypaisa or Raast PIN — those credentials stay on your wallet app, not with us.

Cookie Use

We use session cookies to keep you logged in and analytical cookies to see which parts of the platform you use most. You can adjust cookie preferences through your browser settings at any time.

Data Retention

Active account data is retained while your account is open. After closure, we retain records only as required under applicable rules in eligible regions — not indefinitely.

Third-Party Sharing

We do not sell your data. Where we share it — for payment processing or fraud checks — we do so only with partners bound by equivalent data protection commitments.

DATA CONTACT PATHS

How to Reach Us About Your Data

If you want to access the data we hold on you, request a correction, or ask us to remove your account information, our support team handles these requests directly. Reach out through the channel that works best for you and we will confirm receipt and respond within the timeframe set in this policy.

Live Chat Open the chat icon inside your we55 account. State that your query is a data or privacy request and our team will route it to the right person without delay.
Email Support Send your data request to our support email address listed in your account settings. Include your registered mobile number so we can verify it is your account.
Account Settings Some data corrections — like updating your contact number or linked wallet — can be made directly in your account settings without contacting support at all.

Common Questions About Your Privacy on we55

These are the questions we actually receive from account holders about how their data is handled. Each answer reflects our current policy and the steps you can take right now.

We collect your name, mobile number, and payment method details at registration. Once active, session and device data is collected automatically to secure your account and detect unusual login activity.

No. When you transact via JazzCash or Easypaisa, those platforms handle the payment. We receive only the transaction reference and amount confirmed — your wallet credentials are never stored on our side.

Yes. Submit a data access request through live chat or the support email in your account settings. Include your registered mobile number so we can confirm your identity before releasing any information.

Contact our support team via live chat or email and request account closure with data deletion. We will process the request and retain only what applicable rules in eligible regions require us to keep after closure.

We use session cookies to keep you logged in and analytical cookies to understand how the platform is used. You can manage or disable non-essential cookies through your browser's privacy or cookie settings.

Reach our support team immediately through live chat inside your account. State it is a data concern so it is escalated without delay. We take all such reports seriously and respond with the steps we are taking.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.